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Programs that had stalled, or hadn't started. The situation, the call, and what happened.
Programs that had stalled, or hadn't started. Different programs, different scopes: 1,000 to 2,000 hospitals each.
The practice-management platform is the operating system of a hospital network. This one had been stuck for seven years. I was brought in, and we refocused it on the business: requirements from the floor, silos broken, one way of working, and real partnership with the people who would run it. Then we deployed.
One consumer platform gave clients a direct line to their hospitals. Payments built in as a partnership with Stripe, not bolted on. When the pandemic hit, in-app triage became 24/7 video care in weeks.
Regions and acquired businesses, each with their own systems, vendors, and ways of working, inside Mars Veterinary Health, a member of the Mars family of global brands. The job: one platform strategy, one governance model across the globe, one roadmap the whole network can run on.
When off-the-shelf didn't fit, we built our own: clinical tools, operational platforms, and the integrations underneath them, now owned by the business. Concept to production in weeks, IP on the balance sheet, and control of the data it runs on.
An exceptional leader who truly stands out for his innovative thinking, strategic vision, and unwavering passion. Abe approaches every challenge with a big-picture mindset, ensuring solutions position the business for future success.Aaron Frazier · COO, North America
A few of the things people used every day as a result.
The consumer app gave clients a direct line to their providers, scheduling, and live technicians. Payments were built in as a partnership with Stripe: in-hospital and mobile, network-wide.
The embedded payments partnership with Stripe, featured as the opening session at Stripe Sessions with cofounder Patrick Collison.
See the LinkedIn post →Build-versus-buy discipline took virtual care to market fast: in-app triage into full 24/7 video for 10M+ clients, wherever they were. 10M+ paper forms retired along the way.
Built directly into the practice management system: real-time availability and wait times accurate to within 95%, fully automated. 30% revenue lift and client satisfaction north of 80 NPS.
Global product for Mars Veterinary Health after the integration: 3,000 sites, 70,000 associates, one operating model across regions.
Built the platform organization: product and engineering from the ground up, digital experience for 10M clients across 1,000 to 2,000 hospitals.
Took digital network-wide inside a much larger company: consumer platform, embedded payments with Stripe, 24/7 virtual care in weeks.
Recruited by the CEO after the 2008 crisis to fix one operations unit, then make it the model for the network. 20,000+ trained across 18 states. Then the vision to connect the network.
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