Consumer apps reaching 2M+ users. Proprietary AI tools with 1.5M+ clinical dictations processed. A 62-person global team across product, design, engineering, and operations, shipping across 2,500+ locations in North America, Europe, and Asia.
Good products come from getting close to the problem. Not reading about it in a report or hearing about it secondhand, but sitting with the person doing the work and watching where things break down. That has always been the starting point.
The habit came from years on the ground, in 18 states, training frontline teams on new software and seeing exactly where tools helped and where they fell short. That proximity became a practice: spend time with the people who will use the thing before designing anything, then stay close through every release.
Today that same principle applies at a larger scale. A 62-person global team across product, design, engineering, and operations. A $150M+ annual portfolio. Consumer apps, clinical tools, telehealth platforms, and enterprise workflow systems across 2,500+ locations. Some shipped in as little as 6 weeks. All rooted in understanding the real problem first.
Multiple products taken from concept to production. When off-the-shelf solutions don't fit, the answer is to build what does.
Product and engineering departments built from scratch. 62-person global org with clear KPIs and shared goals.
Products deployed across 2,500+ locations in North America, Europe, and Asia, reaching millions of end users.
Custom AI dictation and triage tools shipped in regulated healthcare with human-in-the-loop safeguards.
Consumer mobile app for a 1,000+ location veterinary network. Check-in, document signing, Text to Pay digital checkout (powering $1B+ in payment collection), and 24/7 care access all in one place. Scaled to 2M+ active users with a 4.8-star rating.
Off-the-shelf transcription tools could not handle the complexity of veterinary medical records, so the team designed and built a custom dictation system from scratch. Clinicians speak, the system transcribes, and structured SOAP notes push directly into the practice management system. Cut documentation time by 90% and improved clinical efficiency by 30%. Went from concept to production in 6 weeks. Over 1.5M dictations processed so far. One of the first production AI tools in veterinary medicine, and it created real IP value for the organization.
Started as an in-app teletriage chat in 2018. Expanded to full video and 24/7 access in 2020 when the pandemic hit and clients needed remote care fast. Works across web and mobile, pulls real-time data from medical records so clinicians have full context during every session. Available to 1M+ clients across the network.
Mobile staff platform paired with a 2-way SMS system for client communication. Launched in 2014, before most healthcare organizations had any kind of direct messaging strategy. Gave clients instant access to their care team while keeping employee personal phone numbers private. Replaced paper-based front desk workflows and became the primary engagement channel across the full network.
No off-the-shelf queue system could handle the unpredictability of emergency veterinary care. So this was built from scratch. Entirely automated: clients check in digitally, get real-time wait estimates and status updates, and flow through to hospital reception without a phone call or lobby wait. Tens of thousands of phoneless placements and arrivals, designed to make a stressful situation as painless as possible. Deployed across 150+ urgent care and ER clinics. Created proprietary IP for the organization and drove a 20% revenue lift by keeping clients in the funnel.
Scheduling, capacity, and placement platform for veterinary externs. Replaced the old process of manual hospital-by-hospital coordination with centralized matching. Plugs into Workday and ServiceNow. 80% placement rate across the network, with 45% of placed externs converting to full-time hires after their program.
Strategy and delivery of a global digital product platform across 2,500+ hospitals and 70,000+ associates. $150M+ annual portfolio. 62-person global team across product, design, engineering, and operations. AI integration across clinical and commercial workflows cut administrative workload by 30%. Rebuilt the global product organization, brought in agile delivery, and set up cross-regional governance.
Digital transformation across 1,200+ hospitals, touching care for 5 million clients. Built the product and engineering departments from the ground up with clear KPIs. Owned team scaling, budget, and executive-level product strategy.
Built and launched the automated queue system for urgent care. Reduced wait-related stress and improved patient flow, with a 20% revenue lift. Relaunched digital platforms to 50% adoption in a non-standardized operational environment.
Scaled the client-facing digital experience across 1,000+ hospitals in the US and Canada. Launched the consumer app and Text to Pay, which powered $1B+ in digital payment collection. Led the digital pandemic response: video telehealth and live chat deployed network-wide.
Scrum teams delivering mobile and web apps across 800+ hospitals. Roadmap ownership for flagship tools: myVCA, Retriever+, and Messenger. Training programs developed for 20,000+ employees to support adoption.
Nine-year progression from Program Leader to Product Manager. Recruited by the COO and Co-Founder to design a management training program that reversed a 30% revenue decline to 3% growth at a pilot hospital. Trained teams across 18 states, onboarded 75+ locations. Accelerated release cycles from annual to 3-week sprints. Grew product adoption from 3% to 50%+ network-wide.
Regular speaker at executive leadership meetings, industry events, and internal all-hands. Comfortable on stage or in a boardroom. Topics range from digital transformation in healthcare and building product organizations from the ground up, to AI adoption in regulated settings and scaling consumer products across large multi-site networks.
Product strategy keynote
AI in healthcare delivery
Product roadmap and vision
"I am proud of the profound impact Abe has had on VCA and me. He has such a passion and dedication towards anything he does. Anyone would be lucky to have him as part of their organization."
"An exceptional IT product leader who truly stands out for his innovative thinking, strategic vision, and unwavering passion. Abe approaches every challenge with a big-picture mindset, ensuring solutions position the business for future success."
"Abe is a special leader that leads with both his head and heart. In my years working with him, I've known him to be someone who knew how to advance difficult work forward, while also having those around him feel great about the experience. In short, he is smart, capable, and understands the human element of what it means to be on teams and be a servant leader."
"Abe has brought a collaborative, client-centric approach to each engagement. His down-to-earth, approachable demeanor makes him relatable to stakeholders at a variety of levels, and a fun person to have on a team."
"Abe has the ability to cut through the noise, make the right trade-offs, and deliver maximum value. He led the product development and launch of 4 mobile apps at a rate that would impress even the most aggressive start-up teams."
Available for global product leadership opportunities.